FREQUENTLY ASKED QUESTIONS

The delivery time will depend on your delivery location. We aim to deliver your order within 5-7 working days.

We offer standard shipping at a flat rate of R70.00 and free delivery on orders over R800.00.

For details regarding returns, please click here for our full returns policy.

Once an order is placed and paid for it cannot be cancelled. You can, however, return it at your expense for store credit. Please click here for our returns policy

We cannot make changes to orders. However, if your order is not yet staged for courier collection, we can credit the order in full and send you store credit to the value of the order. You can then to place a new order with the relevant changes and use the store credit issued as payment towards the new order.

To ensure your query is directed to the correct department leave us a message on our Contact Us page and ensure to include a subject.

You can also find topic specific contact forms in the FAQ’s and useful links section

By providing information upfront via the online form we are able to assist you more efficiently.

We are purely an online store with our distribution warehouse based in Johannesburg.

Get in Touch

    Support Email: [email protected]

    *Working hours :  Monday to Friday:  08:00 – 17:00

    Physical Address

    Cnr Pretoria Main Road and Beatty Road

    Waterfall District

    Woodmead

    South Africa