GENERAL

  1. Click on the item you would like to purchase.
  2. Choose your desired size, colour and quantity. To ensure you are ordering the correct size, please check the size specs beforehand.
  3. Click the ADD TO BASKET button.
  4. Your SHOPPING CART summary will appear on the right. Click VIEW BASKET at the bottom of the screen.
  5. Click CHECKOUT.
  6. Select your payment option.
  7. Click PLACE ORDER.
  8. Complete your payment.
  9. Get excited about your parcel and the money you’ve saved!

We cannot make changes to orders. However, if your order is not yet staged for courier collection, we can credit the order in full and send you store credit to the value of the order. You can then to place a new order with the relevant changes and use the store credit issued as payment towards the new order.

Outlet Store subscribes to high security standards. Please click here to find out more about your safety while shopping with us.

Once you have created a profile you will have unique login details. If you have forgotten your password, click here to retrieve your details.

If you do not have profile yet, please click here to create one.

To ensure your query is directed to the correct department simply click the Get in touch button on the bottom right of the website or visit our Contact Us page.

By providing information upfront via the online form we are able to assist you more efficiently.

We are committed to safeguarding your privacy and personal information. Please click here to see our full privacy policy.

We are purely an online store with our distribution warehouse based in Johannesburg.

We do not offer branding on our products.

We are purely an online store and do not have a physical store. To ensure you purchase the correct size please make use of our size guides. The guide specific to an item can be found under the detailed information for each individual product.

Each item has its own unique size guide which can be located below the ADD TO BASKET button as seen below:

All specs seen on the size guides are given in centimeters (CM)

The best way to get your fit is to measure a garment that you currently own that fits you well. Lay the garment on a flat surface and ensure that you keep the tape measure straight and not too tight or too loose.

½ Chest – This is the measurement 2cm under the armpit across the width of the chest

Length from NSP – This is the measurement from the neck shoulder point (where your neck and shoulder meet) to the bottom hem

CBL – This is the measurement taken at the back of the shirt, from below the collar to the bottom hem.

Tax invoices are available on request and take approximately 3 working days. Please log your request using our Contact Us form and include the order number for the invoice you would like.

SHIPPING & DELIVERY

The delivery time will depend on your delivery location. We aim to deliver your order within 5-7 working days.

  • Once collected by our courier, parcels can be tracked here.
  • Our full shipping policy can be viewed here.

We offer standard shipping at a flat rate of R99.00

Currently, we do not ship internationally.

You can track your parcel here using your order number.

Collection is not permitted and all orders are delivered via our trusted courier partners.

Our courier partners will attempt delivery 3 times before a parcel is returned to our warehouse. After the third failed attempt the order will be cancelled, and a store credit will be loaded on your account . You will receive an email notification after each failed delivery attempt.

RETURNS AND REFUNDS

For details regarding returns, please click here for our full returns policy.

A sizing guide is provided for each garment. We urge you to check the guide before confirming your order.

If you do, however, need to return an item for a different size please refer to our returns policy for information on how to do so.

Yes. Returns are refunded in the form of store credit. Should you wish for the credit amount to be paid back into your bank account you are welcome to request a refund here

PAYMENTS

We accept EFT, Credit card and Debit card payments. Payment must be done via the payment portal on our website. All payments are securely processed by our payment partner PayU.

As we are an online store, we only accept electronic payments.

In the unfortunate event that an item does not pass our quality check or there is no stock available we will automatically credit the item. If there were multiple items on your order the rest of your goods will be prepared for shipping.

You will be notified about any items removed from your order, via email, as soon as possible.

We collect data necessary to process your payment, such as your payment instrument number (e.g. credit card number), and the security code associated with your payment instrument. All payment data is stored by PayU . You can find their privacy policies here:

PayU Privacy Policy

STORE CREDIT

This is credit on your profile that can be used for purchases.

When you return items a store credit is processed for the value of the item being returned.

No, you can make multiple purchases with your credit until the credit is exhausted.

You can also use the store credit in conjunctions with other payment methods of your choice

You can view your available store credit under MY ACCOUNT – Store credit.

Your credit will have a unique number which needs to be applied to your shopping cart before checkout. You will apply the code in the coupon field

Please log a query here so we can assist in the matter

Refunds are processed on request. If you would like to request a refund please click here.

Kindly ensure you have available store credit before requesting a refund.

CANCELLATIONS

Once an order is placed and paid for it cannot be cancelled. You can, however, return it at your expense for store credit. Please click here for our returns policy.